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At Consolture, we are empowering Businesses “Today”, to Excel with our Deep Technical Proficiency.

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Salesforce

Salesforce is the world’s leading customer relationship management (CRM) platform, offering a suite of cloud-based applications designed to streamline sales, service, marketing, and more. It empowers businesses to create a connected customer experience, streamline their operations, and drive growth.

At Consolture, we specialize in helping businesses harness the power of Salesforce. Here’s how:

Salesforce CRM

We can help you implement, customize, and manage Salesforce CRM to improve your sales processes, manage leads, and gain a 360-degree view of your customers. This enables your team to make data-driven decisions and offer personalized customer experiences.

Salesforce Service Cloud

With our expertise in Service Cloud, we can help you deliver exceptional customer service. By streamlining case management, delivering omnichannel support, and leveraging AI-powered tools, you can resolve issues faster and increase customer satisfaction.

Our goal is to help you leverage Salesforce to its full potential, driving operational efficiency, customer satisfaction, and business growth. Let us guide you on your Salesforce journey.

Salesforce Platform

Beyond the core offerings, we can help you make the most of the Salesforce Platform. This includes building custom apps, automating workflows, integrating data sources, and leveraging advanced analytics capabilities.

Salesforce Revenue Cloud

We can help you streamline your quote-to-cash process with Salesforce Revenue Cloud. Automating quoting, contracting, and billing can reduce errors, shorten sales cycles, and increase revenue.

Salesforce Revenue Cloud

Salesforce CPQ (Configure, Price, Quote) is a robust platform designed to automate and streamline the quote-to-cash process. By integrating with your Salesforce CRM, it provides your sales team with the ability to generate accurate, professional sales quotes and close deals faster.

We leverage our deep expertise to help you make the most of Salesforce CPQ. Here’s how:

CPQ Configuration

We can help set up your Salesforce CPQ platform to perfectly match your business’s unique product or service configurations, pricing structures, and discounting rules. This allows your sales team to quickly and accurately configure quotes.

Pricing and Discount Management

Salesforce CPQ can handle complex pricing scenarios with ease. We can help you set up tiered pricing, volume discounts, bundled discounts, and more, ensuring your team always delivers accurate and optimal pricing.

Quote Generation

With Salesforce CPQ, your sales team can generate professional, branded quotes with just a few clicks. We can help you customize your quote templates to match your brand and meet your business needs.

Our goal is to help you leverage Salesforce to its full potential, driving operational efficiency, customer satisfaction, and business growth. Let us guide you on your Salesforce journey.

Approval Workflow

We can help you automate your approval process within Salesforce CPQ. By setting up approval workflows, you can ensure that quotes only go out once they’ve been reviewed and approved by the right people.

Billing & Subscription Management

If you offer subscription-based products or services, we can help you set up Salesforce CPQ to handle recurring billing, subscription changes, renewals, and more.

Contract Management

Salesforce CPQ can automatically generate contracts based on approved quotes. We can help you streamline this process, ensuring your contracts accurately reflect your quote terms and conditions.

Salesforce Marketing Cloud

Salesforce Marketing Cloud is a powerful digital marketing platform designed to create personalized, cross-channel customer journeys. It allows you to engage your customers at every touchpoint, delivering the right message, at the right time, through the right channel.

At Consolture, we have the expertise to help you make the most of Salesforce Marketing Cloud. Here’s how:

Journey Builder

We can help you use Journey Builder to create personalized, automated customer journeys across multiple channels. This includes email, mobile, social, web, and more.

Email Studio

With our expertise in Email Studio, we can help you design, automate, and optimize your email marketing campaigns. This includes everything from personalization and segmentation to testing and analytics.

Mobile Studio

We can guide you in leveraging Mobile Studio to engage your customers through SMS, push notifications, and in-app messages. This includes setting up automated mobile messaging and tracking customer engagement.

Our goal is to help you leverage Salesforce Marketing Cloud to engage your customers, drive growth, and measure the effectiveness of your marketing efforts. Let us help you transform your digital marketing.

Social Studio

Our team can help you make the most of Social Studio to manage, schedule, and monitor your social media posts. This also includes leveraging social listening tools to gain insights into what customers are saying about your brand.

Advertising Studio

We can assist you in utilizing Advertising Studio to manage your advertising across Google, Facebook, LinkedIn, and more. This includes creating personalized advertising journeys and measuring ad performance.

Data Studio

We can help you use Data Studio to leverage your data for better decision making. This includes creating audience segments, generating insights, and measuring the effectiveness of your marketing campaigns.

Mulesoft

MuleSoft’s Anypoint Platform is a leading solution for API-led connectivity, offering a comprehensive suite of tools to design, develop, and manage APIs and integrations. It allows businesses to unlock their data, connect applications, and create seamless digital experiences.

We offer expert MuleSoft services. Here’s how we can help:

API Design & Development

We can help design and develop APIs using MuleSoft’s Anypoint Platform, allowing your business applications to communicate efficiently. This enables you to expose your data in a controlled way, improve operational efficiency, and create new revenue opportunities.

Integration Services

Our team can assist you in integrating your disparate systems, whether on-premises, in the cloud, or a mix of both. By connecting your applications and data sources, we can help you gain a unified view of your business operations and make data-driven decisions.

Microservices Architecture

We can guide you in leveraging MuleSoft to build a microservices architecture. This enables you to break down your applications into smaller, more manageable pieces, making your systems more flexible and easier to maintain.

Our goal is to help you leverage Salesforce Marketing Cloud to engage your customers, drive growth, and measure the effectiveness of your marketing efforts. Let us help you transform your digital marketing.

Data Transformation

Our team can help you leverage MuleSoft’s powerful data transformation capabilities to convert data from various formats and protocols. This enables your different systems to understand the data they receive, improving interoperability.

Platform Management

We offer ongoing management and support for your MuleSoft platform, ensuring it continues to operate efficiently and securely. This includes monitoring system performance, managing APIs, and resolving any issues that arise.

Training & Support

We provide comprehensive MuleSoft training, equipping your team with the skills they need to use the Anypoint Platform effectively. We also offer ongoing support, so you can rest assured knowing help is always available.

Amazon Connect

Amazon Connect is a cloud-based contact centre solution designed to deliver highly scalable and easy-to-use customer service experiences. It empowers businesses to create superior omnichannel customer experiences, drive agent productivity, and improve operational efficiency.

We have the expertise to help you leverage Amazon Connect. Here’s how:

Setup & Configuration

We can help you set up and configure Amazon Connect for your business. This includes creating contact flows, setting up routing profiles, and integrating Amazon Connect with your existing systems

Omnichannel Support

Our team can guide you in setting up omnichannel support with Amazon Connect, allowing your customers to reach you via phone, chat, and social media platforms. This ensures your customers can contact you in the way that’s most convenient for them.

AI Integration

With our expertise in AI, we can help you leverage Amazon Connect’s AI capabilities to enhance customer service. This includes setting up chatbots for automated customer interactions, using sentiment analysis to understand customer feelings, and using transcription services to analyze call content.

Our goal is to help you leverage Amazon Connect to create superior customer experiences, drive operational efficiency, and grow your business. Let us help you transform your contact centre operations.

Workforce Optimization

We can assist you in optimizing your contact center operations. This includes setting up dashboards for real-time analytics, using machine learning to forecast call volume and staffing needs, and utilizing tools for quality assurance and training.

Integration Services

Amazon Connect integrates seamlessly with a range of AWS services and third-party applications. Our team can help you create integrations to streamline operations, improve data flow, and create a unified view of your customer interactions.

Training & Support

We provide comprehensive Amazon Connect training to equip your team with the skills they need to effectively use the platform. We also offer ongoing support to ensure your contact centre continues to deliver exceptional customer service.

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